Privacy Policy

1. Introduction

Upstate Tech Solutions, LLC (doing business as "ContentIQ," "we," "us," or "our") operates the ContentIQ platform. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Service. Please read this policy carefully. By using the Service, you consent to the practices described herein.

2. Information We Collect

Account Information

When you create an account, we collect your email address, password (stored in hashed form), and optional profile information such as display name and avatar.

Content Data

When you use the Service to analyze content, we process URLs you submit, metadata from social media posts (publicly available), content analysis results generated by our AI, scripts you create or generate, and hook templates you save.

Usage Data

We automatically collect information about how you interact with the Service, including pages visited, features used, timestamps, browser type, device information, and IP address.

Payment Information

Payment processing is handled by Stripe. We do not store your full credit card number. We receive and store your subscription status, plan type, and billing history from Stripe. All payment transactions are final and non-refundable as described in our Terms of Service.

3. How We Use Your Information

• Service Delivery: To provide, maintain, and improve the ContentIQ platform and its features.
• AI Analysis: To process content you submit through our AI models for analysis, scoring, and script generation.
• Communication: To send you service-related notifications, updates, and marketing communications (with your consent).
• Security: To detect and prevent fraud, abuse, and unauthorized access.
• Improvement: To analyze usage patterns and improve our AI models and platform features. Aggregated, de-identified data may be used for this purpose.

4. Third-Party Services

We use the following categories of third-party services:

• Payment Processing: Stripe processes payments on our behalf. Their use of your data is governed by Stripe's privacy policy.
• Analytics: We may use analytics tools (including Meta Pixel) to understand usage patterns and improve the Service.
• AI Providers: We use third-party AI models to power content analysis and script generation. Content you submit may be processed by these providers solely for the purpose of delivering the Service.
• Infrastructure: We use cloud hosting and database services to store and process your data securely.

5. Data Retention

We retain your account data for as long as your account is active. Content analysis data, scripts, and other user-generated data are retained until you delete them or close your account. Upon account deletion, we will delete or anonymize your personal data within 30 days, except where retention is required by law. Aggregated, de-identified data may be retained indefinitely for analytics and service improvement.

6. Your Rights

Depending on your location, you may have the following rights:

• Access: Request a copy of the personal data we hold about you.
• Correction: Request correction of inaccurate or incomplete data.
• Deletion: Request deletion of your personal data (subject to legal obligations).
• Portability: Request your data in a structured, machine-readable format.
• Opt-Out: Unsubscribe from marketing emails at any time using the link in those emails.

To exercise any of these rights, contact us at support@contentiq.media.

7. Cookies & Tracking

We use cookies and similar tracking technologies to maintain your session, remember your preferences, and analyze usage. Essential cookies are required for the Service to function. Analytics cookies help us understand how you use the Service. You can control cookie preferences through your browser settings, though disabling essential cookies may affect functionality.

8. Data Security

We implement industry-standard security measures to protect your data, including encryption in transit (TLS) and at rest, row-level security on database tables, and regular security audits. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

9. Children's Privacy

The Service is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If we learn that we have collected data from a child under 13, we will delete that information promptly. If you believe a child under 13 has provided us with personal data, please contact us.

10. International Data Transfers

Your data may be transferred to and processed in countries other than your own. By using the Service, you consent to the transfer of your data to the United States and other jurisdictions where we or our service providers operate.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on the Service and updating the "Last updated" date. Your continued use of the Service after changes take effect constitutes acceptance of the updated policy.

12. Contact Us

If you have questions or concerns about this Privacy Policy, please contact us at:

Upstate Tech Solutions, LLC
Email: support@contentiq.media
Website: upstatetechsolutions.net