Frequently Asked Questions
Quick answers to common questions about ContentIQ.
How does outlier scoring work?
Outlier score = content views / creator's average views. A 10x score means the content got 10 times more views than the creator's typical post. We calculate this using the creator's recent posting history.
What platforms are supported?
Instagram, TikTok, YouTube, X (Twitter), and Facebook. Each platform has different levels of support — see the Supported Platforms page for a detailed breakdown.
How do I add competitor accounts?
Go to Brand Profile → Competitor Accounts and add usernames. Use @username to track across all platforms, or tiktok:username for a specific platform. These same accounts appear in your Watchlist.
What's the difference between the Team tab and Discover tab in the Library?
The Team tab shows content your team has added or that was fetched from competitors. The Discover tab shows the global content pool — content found by all ContentIQ users. You can add items from Discover to your Team library.
How often does automated discovery run?
Three times weekly (every Sunday): Outlier discovery at 6 AM UTC, competitor content fetch at 7 AM UTC, and trending content at 8 AM UTC. You can also trigger any of these manually at any time.
Why did my content analysis fail?
Common reasons: the URL is invalid or the content has been deleted, rate limiting from the platform, or the content is from a private account. Check the Jobs Queue for the specific error message.
Can I use ContentIQ with a team?
Yes! ContentIQ is designed for teams. Create a team, invite members with different roles (Owner, Admin, Editor, Viewer), and collaborate on content strategy. All content and analyses are shared within the team.
What does the AI script generator need to work well?
Select 3–5 analyzed content items as source material. The AI extracts patterns from those items to generate new scripts. The more diverse and high-performing your source content, the better the output.
How do collections work?
Collections are folders for organizing content. Create collections from the Library sidebar, then add content items to them. Collections are shared with your team. Use them to group content by topic, campaign, or format.
What is the Hook Vault?
The Hook Vault stores proven opening lines (hooks) from analyzed content or created manually. You can categorize and tag hooks, then reuse them when creating scripts. Building a deep vault gives you a head start on every new piece of content.
Can I track the same creator across multiple platforms?
Yes! The Watchlist groups creators by username across platforms. If a creator uses the same username on Instagram, TikTok, and YouTube, they appear as a single entry with platform badges. Add them using @username format.
What is Clone Studio?
Clone Studio is an admin-only feature for creating AI-generated videos. You can clone your voice, configure avatars, and generate videos from your scripts. It's currently in early access.
How do I become an affiliate?
Go to Settings → Affiliate Program and submit an application. Once approved, you'll receive a unique referral link and earn commissions on referred signups and subscriptions.
Is my data private?
Yes. Your team's content library, analyses, scripts, and settings are private to your team. Row-level security ensures data isolation between teams. The only shared data is the global Discover content pool.
How do I use the AI Agent?
Open the Agent page from the sidebar and type a request in natural language — like 'Analyze this TikTok URL' or 'Generate a script from my top content'. The agent determines the right tool and executes it for you.
How do I set up an API key for integrations?
Go to Team → API Keys (owners/admins only). Click 'Create API Key', give it a name, and copy the key. It's shown only once. Use it as a Bearer token when calling the REST API.
What are the rate limits for the API?
Each API key is limited to 30 requests per hour on a rolling window. Exceeding this returns a 429 status code. The conversational agent in the UI uses separate limits.
Do I need to verify my email to sign up?
No. Email is auto-confirmed for a frictionless signup experience. You'll land directly in the dashboard after creating your account.
Is a workspace created automatically?
Yes. A default workspace called 'My Workspace' is created automatically when you sign up. You can rename it, invite members, or create additional teams from the sidebar.
What plans are available?
ContentIQ offers a Base plan (Shorts/Reels at $54/mo), optional add-ons for Long Form (+$30/mo) and Ads Library (+$20/mo), and an Ultimate bundle ($94/mo) that includes everything. An annual Ultimate option saves 30%. See the Pricing & Billing docs for full details.
Is there a free trial?
Yes — 30-day free trials are available via special invitation links. If you received a trial link, you'll go through checkout normally but won't be charged until the trial ends. Stripe handles the transition automatically.
How do I manage my subscription or cancel?
Go to Team → Billing to add/remove add-ons or switch plans. To update your payment method or cancel entirely, click 'Manage Billing' to open the Stripe billing portal. Cancelling keeps your access until the end of the current period.
What happens when my trial ends?
After 30 days, Stripe automatically begins billing your selected plan. You don't need to do anything — your access continues seamlessly. You can cancel anytime before the trial ends to avoid being charged.
How do extra team seats work?
Each workspace includes 2 free members (including the owner). Additional seats cost $9/mo per member. The count includes both active members and pending invitations. You'll be prompted to purchase a seat before inviting beyond the free limit.